cricexs Privacy Policy
At cricexs, protecting your personal data is a core part of how we operate. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we keep it secure — so you can use our platform in Bangladesh with full confidence.
What You Need to Know
The following highlights summarise the most important aspects of how cricexs handles your personal data. This summary does not replace the full policy — please read every section below carefully.
We collect only the personal data that is strictly necessary for account registration, identity verification, payment processing, and platform security. We do not collect data beyond these defined purposes.
cricexs does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is yours — full stop.
All data transmitted between your device and the cricexs platform is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information travel securely at all times.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. We process all such requests within 30 days of receipt.
We use essential and analytical cookies to keep the platform running smoothly and to understand how players engage with cricexs. We do not deploy third-party advertising cookies without your knowledge.
cricexs collects identity verification documents as part of our Know Your Customer and Anti-Money Laundering obligations. This protects you and the platform from fraud and financial crime.
1. Information We Collect
1.1 Information You Provide Directly
When you register for a cricexs account, use our services, or communicate with our support team, you may provide the following categories of personal data:
- Identity data: Full legal name, date of birth, nationality, gender, and a scanned copy of a government-issued identification document (National ID card, passport, or driver's licence).
- Contact data: Residential address in Bangladesh, mobile phone number, and email address.
- Financial data: Payment method details including bKash account number, Nagad wallet ID, Rocket account, Upay credentials, or bank account number for Dutch-Bangla Bank, City Bank, or BRAC Bank. We do not store full payment card numbers on our servers.
- Account credentials: Your chosen username and a hashed version of your password. We never store plain-text passwords.
- Communications: The content of any messages you send to our support team via live chat, email, or in-platform messaging, including support tickets and dispute submissions.
1.2 Information We Collect Automatically
When you access or interact with the cricexs platform, we automatically collect certain technical and behavioural data:
- Device and access data: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and referring URL.
- Usage data: Pages visited, games played, bet history, session start and end times, wagering amounts, and feature interactions within the platform.
- Cookie and tracking data: Data collected via cookies, local storage, and similar technologies (see Section 3 for full details).
- Transaction logs: A complete record of all deposits, withdrawals, bonus credits, and gameplay transactions associated with your account.
1.3 Information from Third Parties
In certain circumstances, cricexs may receive personal data about you from third parties, including:
- Payment processors: Confirmation of transaction status and payment method ownership from bKash, Nagad, Rocket, Upay, and our banking partners.
- Identity verification services: Results from third-party KYC providers who verify the authenticity of your identity documents and check your details against sanctions and PEP (politically exposed person) screening databases.
- Fraud prevention partners: Risk signals and device fingerprint scores from fraud detection services we use to protect our platform and players.
Data Collected at a Glance
| Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, date of birth, NID scan | Provided by you at registration / KYC |
| Contact | Email, mobile, address | Provided by you at registration |
| Financial | bKash number, bank account | Provided by you in cashier |
| Technical | IP address, browser, device | Collected automatically on access |
| Behavioural | Games played, bets placed, session time | Collected automatically during gameplay |
| Communications | Support chat transcripts | Provided by you during support interaction |
2. How We Use Your Data
cricexs processes your personal data for the following purposes, each supported by a lawful basis under applicable data protection principles:
2.1 Account Management and Service Delivery
We use your identity, contact, and credential data to create and manage your player account, verify your eligibility to use the platform (including age verification), process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and connected banking services, and deliver the gaming and betting features of the cricexs platform. This processing is necessary for the performance of the contract between you and cricexs.
2.2 Identity Verification and KYC Compliance
We are obligated to verify the identity of all registered players as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance programme. Your identity documents and financial data are processed to confirm that you are who you claim to be, that you are not on any international sanctions list, and that your use of cricexs does not involve proceeds of criminal activity. This processing is a legal obligation.
2.3 Fraud Prevention and Platform Security
Technical and behavioural data — including IP addresses, device fingerprints, login patterns, and betting activity — is analysed to detect and prevent fraudulent access, multi-accounting, bonus abuse, money laundering, and other integrity violations. This processing reflects our legitimate interest in protecting both cricexs and the broader player community from harm.
2.4 Customer Support
When you contact our support team, the information you provide — along with your account history — is used to investigate and resolve your query or dispute. Support communications are retained for quality assurance, staff training, and regulatory compliance purposes.
2.5 Responsible Gaming Monitoring
cricexs actively monitors player activity for signs of problem gambling behaviour, including sudden increases in deposit amounts, extended uninterrupted gaming sessions, and patterns consistent with compulsive play. Where such indicators are detected, we may proactively contact you with responsible gaming information or invoke platform safeguards in accordance with our Responsible Gaming Policy.
2.6 Marketing Communications
With your explicit consent, we may send you promotional emails and in-platform notifications about new games, bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, and BPL cricket season offers), and VIP Club updates relevant to your account tier. You may withdraw your marketing consent at any time by updating your communication preferences in account settings or by contacting support.
2.7 Platform Improvement and Analytics
Aggregated and anonymised usage data is analysed to understand how players interact with the platform, which features are most popular, and where improvements can be made to enhance the overall user experience. This analysis does not identify individual players.
4. Data Sharing & Disclosure
4.1 Service Providers (Data Processors)
cricexs engages trusted third-party service providers who process personal data on our behalf under written data processing agreements. These providers are permitted to use your data only for the specific purpose for which they were engaged and are prohibited from using it for their own commercial purposes. Categories of service providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process your deposits and withdrawals.
- KYC and identity verification providers: To verify identity documents and screen against sanctions databases.
- Fraud prevention and cybersecurity providers: To protect the platform and player accounts from unauthorised access and financial crime.
- Cloud infrastructure providers: For secure hosting of platform data and player account information.
- Customer support platforms: To manage live chat and email support interactions.
- Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their game content within the cricexs platform.
4.2 Legal Obligations and Regulatory Disclosure
cricexs may be required to disclose your personal data to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where such disclosure is mandated by applicable law, a court order, or a lawful investigative request. We will notify you of any such disclosure where legally permitted to do so.
4.3 Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring involving cricexs, player data may be transferred to the acquiring entity as part of the transaction. You will be notified via email prior to any such transfer, and your rights under this Privacy Policy will continue to be honoured by the new data controller.
4.4 What We Will Never Do
- We will never sell your personal data to advertisers, data brokers, or marketing companies.
- We will never share your data with unaffiliated third parties for their own marketing or profiling purposes.
- We will never transfer your financial data outside of the payment processing chain without your explicit consent.
5. Data Retention
cricexs retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML/KYC legal obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping requirement |
| KYC documents | 5 years from account closure | Regulatory compliance |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Gameplay and betting logs | 5 years from date of activity | Integrity monitoring and responsible gaming |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Cookie and analytics data | Up to 13 months from collection | Platform performance and improvement |
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual. Data subject to an ongoing investigation or legal hold may be retained beyond the standard periods above until the matter is resolved.
6. Your Privacy Rights
As a cricexs player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] or via 24/7 live chat. We will respond to all valid requests within 30 calendar days.
Right of Access
You have the right to request a copy of all personal data that cricexs holds about you. We will provide this in a clear, readable format and explain what each category of data is used for.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update many details directly in your account settings panel.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. Please note that certain data — particularly transaction records and KYC documents — must be retained to comply with our legal obligations and cannot be deleted on request.
Right to Restrict Processing
You have the right to ask cricexs to suspend the processing of your personal data in certain circumstances — for example, while we investigate a complaint about the accuracy of data we hold.
Right to Data Portability
Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format suitable for transfer to another service provider.
Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Following such an objection, cricexs will immediately cease processing your data for marketing purposes. This does not affect processing for other lawful purposes.
Responsible Gaming — Self-Exclusion
If you wish to restrict your own access to cricexs for responsible gaming reasons, you may request a self-exclusion or cool-off period rather than a standard data deletion. Please visit our Responsible Gaming page for full details on self-exclusion tools and deposit limits.
7. Data Security
cricexs takes the security of your personal data seriously. We implement a combination of technical, organisational, and procedural safeguards designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
Technical Measures
- TLS/SSL encryption: All data in transit between your device and our servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
- Password hashing: Account passwords are stored exclusively as one-way cryptographic hashes. Plain-text passwords are never stored on our systems.
- Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA via OTP to their registered mobile number. This adds a second layer of protection to account access.
- Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewall systems and real-time intrusion detection and prevention services.
- Data minimisation: We retain only the data necessary for each processing purpose. We do not retain full payment card numbers or sensitive authentication tokens in our primary database.
Organisational Measures
- Access to player personal data is restricted to cricexs staff and authorised contractors on a strict need-to-know basis.
- All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
- Internal data access is logged and audited regularly to detect any unauthorised access patterns.
Your Responsibility
While cricexs implements robust security measures, the security of your account also depends on the steps you take to protect your login credentials. You are responsible for keeping your password confidential, not sharing your account access with anyone, logging out from shared devices, and enabling 2FA where possible. If you suspect your account has been compromised, notify us immediately at [email protected] or via live chat.
Security Incidents
In the unlikely event of a data security incident that affects your personal data and is likely to result in a risk to your rights and freedoms, cricexs will notify affected players promptly and take all necessary remedial action. We will also notify relevant authorities as required by applicable law.
8. Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cricexs processes your personal data, please get in touch with our dedicated support team. We are committed to resolving all privacy-related enquiries promptly and transparently.
How to Reach Us
- Email: [email protected] — please include "Privacy Request" in the subject line so your message is routed to the correct team.
- Live Chat: Available 24 hours a day, 7 days a week, directly within the cricexs platform. Our support agents operate on Bangladesh Standard Time (BST, UTC+6).
- Response Time: Email requests are acknowledged within 72 hours and fully resolved within 30 calendar days. Live chat queries are typically addressed within 5 minutes.
Raising a Complaint
If you believe that cricexs has not handled your personal data in accordance with this Privacy Policy or applicable data protection principles, you have the right to raise a formal complaint. We ask that you contact our support team in the first instance so that we have the opportunity to investigate and resolve the matter directly. We take all privacy complaints seriously and will respond with a full written explanation of our findings and any remedial action taken.
Updates to This Policy
cricexs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Any material changes will be communicated to registered players via email or a prominent in-platform notification at least 14 days before the updated policy takes effect. The effective date at the top of this page will always reflect the version currently in force. Continued use of the cricexs platform following the notification period constitutes your acceptance of the updated Privacy Policy.
Your Data Is Safe — Now Enjoy the Platform
Now that you understand how cricexs protects your privacy, dive into Bangladesh's most trusted gaming experience. From live cricket betting to 3,500+ casino games, everything is built with your security in mind.
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