Play Smart, Play Safe
Responsible Gaming at cricexs
cricexs is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in control — every session, every time.
Built-In Controls for Every Player
cricexs believes that gambling should always be a form of entertainment — never a source of stress or financial hardship. The following tools are available to every registered player, free of charge, at any time.
Take a complete break from the cricexs platform for a chosen period — from 30 days up to permanent closure. Once activated, self-exclusion cannot be reversed during the selected period.
Set daily, weekly, or monthly deposit caps (in BDT using ৳) to ensure you never spend more than you are comfortable with. Changes to increase a limit take 7 days to take effect.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and no deposits or bets can be placed.
Set an in-session reminder that alerts you after a specified amount of continuous play time. These prompts encourage you to take regular breaks and evaluate your session.
At configurable intervals, cricexs displays a reality check overlay showing how long you have been playing, your net result for the session, and options to pause or stop.
Access a clear, transparent view of your full betting history, session durations, deposit totals, and net win/loss figures at any time from your account dashboard.
1. Our Commitment to Safer Gambling
Gambling is a form of entertainment enjoyed by millions of people responsibly every day. The overwhelming majority of cricexs players engage with our platform in a healthy way — setting a budget, enjoying the experience, and stopping when they choose. However, cricexs acknowledges that for a small number of individuals, gambling can develop into a pattern that causes financial or emotional harm.
Our responsible gaming programme is built on three core principles: awareness, control, and support. We provide every player with clear information about the risks associated with gambling, a comprehensive set of tools that put the player in control of their own experience, and a direct path to professional support for anyone who needs it.
cricexs staff are trained to identify and respond to signs of problem gambling behaviour. Our platform actively monitors for unusual patterns — such as rapid escalation of deposit amounts, extended unbroken sessions, or repeated attempts to circumvent cooling-off periods — and our support team is empowered to proactively reach out to players showing these indicators.
We are committed to ensuring that gambling on cricexs remains what it should always be: an enjoyable leisure activity that fits comfortably within your life, your budget, and your time. The moment it stops being enjoyable, we encourage you to use our tools or speak to our team.
2. Age Restriction & Verification
All players must be at least 18 years old to register an account on cricexs. By creating an account, you confirm that you meet this minimum age requirement. We conduct age and identity verification checks on all players as part of our Know Your Customer (KYC) process — typically at the point of registration and before processing any withdrawal.
What We Verify
- National ID (NID) card — the primary document accepted for Bangladeshi players.
- Passport — accepted as an alternative or supplementary document.
- Driver's licence — accepted where it clearly shows date of birth.
Until age verification is satisfactorily completed, deposits above certain thresholds and all withdrawals will be suspended. We use this process not only to prevent underage gambling but also to protect players from identity fraud and financial crime.
Protecting Minors in Your Household
If you share a device or computer with family members — including children or teenagers — we strongly recommend the following precautions:
- Never save your cricexs login credentials in your browser's autofill or password manager on a shared device.
- Always log out completely after each session.
- Consider using parental control software to restrict access to gambling-related websites on devices accessible to minors.
- Keep your account password confidential and do not share it with family members of any age.
3. Self-Exclusion Tools
Self-exclusion is the most powerful responsible gaming tool available on cricexs. When you self-exclude, your account is immediately suspended — you will not be able to log in, deposit, place bets, or receive marketing communications for the entire duration of your chosen exclusion period.
A short-term break to reset and reflect on your gaming habits.
A medium-term exclusion for players who need a more extended pause.
Suitable for players experiencing ongoing difficulties with gambling control.
A lifetime exclusion with no option to reopen or appeal the account.
How to Activate Self-Exclusion
- Log in to your cricexs account.
- Navigate to Account Settings → Responsible Gaming → Self-Exclusion.
- Select your preferred exclusion period from the available options.
- Confirm your selection. The exclusion takes effect immediately and cannot be reversed during the chosen period.
Alternatively, you can request self-exclusion at any time by contacting our 24/7 support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process the request within one hour of receipt, around the clock.
4. Deposit Limits & Spending Controls
Setting a deposit limit is one of the most effective ways to ensure your gambling activity stays within a budget you are comfortable with. cricexs allows you to set caps on how much you can deposit over three different time frames, directly in your account settings.
Set the maximum amount you can deposit in any single 24-hour period, e.g., ৳500 or ৳1,000 per day.
Cap your deposits across a rolling 7-day window to manage weekly recreational spending.
Define your total monthly deposit ceiling in BDT (৳) to keep your gaming budget aligned with your income.
Key Rules for Deposit Limits
- Lowering a limit takes effect immediately — a ৳500 reduction you request at 9pm is active at 9pm.
- Increasing or removing a limit is subject to a mandatory 7-day cooling-off period before the change is applied. This protects you from impulsive decisions made in the heat of a gaming session.
- If your current session's deposit attempts would exceed your set limit, the transaction will be declined automatically by the platform.
- Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers alike. Switching payment methods does not reset or bypass your cap.
Wager and Loss Limits
In addition to deposit limits, cricexs supports per-session and per-day loss limit settings. Once your net loss for the configured period reaches your chosen threshold, further bets will be declined until the period resets. This feature is particularly useful for players who prefer to manage their gameplay by outcomes rather than deposit volume.
To configure any of these spending controls, visit Account Settings → Responsible Gaming → Spending Limits, or speak to our support team for guided assistance.
5. Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience with gaming. It does not always look the same — some people gamble heavily but infrequently; others gamble in small amounts but obsessively. The following warning signs may indicate that gambling is no longer a healthy recreation and may be developing into a problem.
- You are spending more money on gambling than you originally planned, and find it difficult to stop once you have started a session.
- You are using money set aside for essential expenses — rent, food, utility bills, or school fees — to fund your gambling activity.
- You have borrowed money from family or friends, or taken out loans, in order to continue gambling.
- You feel restless, irritable, or anxious when you are not gambling, and relieved or "normal" when you are back on the platform.
- You are chasing losses — increasing your bet sizes or deposit amounts in an attempt to win back money you have already lost.
- You are hiding your gambling activity from family members, partners, or employers, and feel guilty or ashamed about the time or money spent.
- Gambling is affecting your sleep, concentration, work performance, or personal relationships in a noticeable way.
- You have previously tried to cut back or stop gambling and found that you were unable to do so despite genuinely wanting to.
- You experience a sense of emptiness or meaninglessness in daily life unless you are gambling or thinking about gambling.
6. Self-Assessment Checklist
The following checklist is adapted from internationally recognised responsible gaming assessment frameworks. Answer each question honestly. If you answer yes to three or more questions, we strongly encourage you to activate a time-out or self-exclusion and seek support.
7. Support Resources & Help Organisations
If you believe that gambling is having a negative impact on your life or the life of someone you care about, professional help is available. The following organisations provide confidential support, counselling, and guidance for people affected by problem gambling and related financial difficulties. All services listed below operate in English or have English-language resources available.
An international fellowship of individuals who share their experience and strength to help each other recover from problem gambling. Peer-led support groups meet regularly, with online meetings available worldwide.
Website: www.gamblersanonymous.org
A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare offers a free, confidential helpline, live chat counselling, and online forums available in English 24 hours a day.
Website: www.gamcare.org.uk
A global online support service offering free practical advice and emotional support to individuals affected by problem gambling and to friends and family members. Available in English and multiple other languages.
Website: www.gamblingtherapy.org
An independent charity providing free, confidential information, advice, and counselling for people experiencing gambling-related harm. Their website also features a comprehensive library of self-help resources and risk assessment tools.
Website: www.begambleaware.org
8. Contact cricexs Support
Our dedicated responsible gaming support team is available around the clock to assist you with any of the tools described on this page — or simply to listen if you are concerned about your gambling habits. There is no judgement and no pressure. Reaching out is always the right move.
Our fastest response channel. Access live chat directly from within your cricexs account at any time of day or night. Our trained support agents are available every day of the year, including Eid, Pohela Boishakh, and public holidays. All agents speak English and operate on Bangladesh Standard Time (BST, UTC+6).
For more detailed requests — such as formal self-exclusion requests, disputes about limit changes, or written records of your responsible gaming settings — email us directly. Please include "Responsible Gaming" in your subject line to ensure priority routing.
[email protected]
Response within 72 hours. Self-exclusion requests actioned within 1 hour.
Need to Talk to Someone Right Now?
If you are in crisis — financially, emotionally, or mentally — please do not wait. Contact our live chat team immediately, or reach out to one of the specialist organisations listed in Section 7. Help is always available, and taking action today is the most important step you can take.
Play Responsibly — Enjoy the Experience
Now that you are equipped with the tools and knowledge to keep your gaming safe and enjoyable, explore everything cricexs has to offer. Remember: gambling should always be fun, affordable, and in your control.
18+ only. Gambling involves risk. Please play responsibly and within your means.